General Terms and Conditions

Effective from 23 October 2026. Earlier versions are available by e-mail on request.

In brief

• Only persons aged 18 or over may buy from the online shop. The courier may ask for proof of age on delivery.
• We deliver within Hungary only. For orders over HUF 30,000, our own delivery and GLS parcel point delivery are free of charge.
• As a consumer, you may withdraw from your purchase within 14 days without giving a reason, including for discounted products.
• If a bottle arrives broken or the wine is faulty, let us know and we will replace it or refund its price.
• Questions: info@proseccojourney.hu, +36 30 813 2076.

This summary is for orientation only. The detailed, binding rules are set out in the sections below.

1. Introductory provisions

1.1 These General Terms and Conditions (the “Terms”) set out the conditions of purchase in the online shop operated by Prosecco Journey Kft. (the “Seller”) at www.proseccojourney.hu (the “Online Shop”).

1.2 Seller details:

• Company name: Prosecco Journey Kft.
• Registered office and postal address: Szabadföld utca 10., 2091 Etyek, Hungary
• Company registration number: 07-09-036297 (Court of Registration of the Székesfehérvár Regional Court)
• Tax number: 32715655-2-07
• Trade registration number: 408/2025
• E-mail: info@proseccojourney.hu
• Phone: +36 30 813 2076
• Bank account: Erste Bank, 11600006-00000002-01796203 (IBAN: HU11 1160 0006 0000 0002 0179 6203, SWIFT: GIBAHUHB)
• Hosting provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

1.3 These Terms and the contracts concluded in the Online Shop are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on electronic commerce services (Ekertv.), Act CLV of 1997 on consumer protection (Fgytv.) and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses (the “Decree”). Mandatory statutory provisions apply without separate stipulation. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

1.4 The language of the contract is Hungarian. This English translation is for information only; in case of any discrepancy, the Hungarian text prevails.

1.5 These Terms form part of the contract. They are permanently available on this page and can be printed or saved as a PDF using the browser’s print function. By submitting an order, the Customer accepts these Terms.

1.6 The Seller has not subscribed to any code of conduct.

1.7 The Seller may set special conditions for certain promotions, events or programmes, published on the page of the promotion or product concerned. In case of conflict, these take precedence over these Terms, but they may not restrict the rights of consumers.

1.8 The Seller may amend these Terms with effect for the future. Amendments are published in the Online Shop, and registered Customers are also notified by e-mail. Orders already submitted are governed by the Terms in force at the time of the order.

2. Definitions

• Customer: a natural or legal person who places an order in the Online Shop.
• Consumer: a natural person acting outside the scope of their profession, independent occupation or business activity (Ptk. 8:1 (1) 3).
• Product: wine, sparkling wine, other beverages, food, gift boxes, gift items, gift cards and event tickets offered in the Online Shop.
• Event ticket: a ticket entitling the holder to attend an event held at a specific date and time (for example a wine tasting), organised by the Seller alone or together with a partner.
• Working day: Monday to Friday, excluding public holidays.

3. Use of the Online Shop, age restriction

3.1 The Online Shop sells alcoholic beverages. Under Section 16/A of the Consumer Protection Act, alcoholic beverages may not be sold to persons under 18. The Online Shop may therefore only be used by persons aged 18 or over. On opening the Online Shop, visitors must confirm that they are over 18.

3.2 By submitting an order, the Customer declares that they are over 18 and that they are not buying the product for a person under 18. If a Product is sent as a gift, the recipient must also be an adult.

3.3 Registration is not required to make a purchase. With a customer account, the Customer can view previous orders and take part in the Törzsasztal loyalty programme (section 6.3). The Customer is responsible for keeping their login details confidential. The account can be deleted at any time by sending a request to info@proseccojourney.hu.

3.4 Please enjoy our products responsibly. Do not drink alcohol during pregnancy or breastfeeding, or before driving.

4. Products and prices

4.1 The essential characteristics of the Products (name, producer, vintage, volume, alcohol content, price, unit price, allergens indicated) are shown on the product page.

4.2 Product photos are illustrations. The label, closure or gift box of the bottle may differ from the picture at the producer’s discretion. If the vintage of a wine or sparkling wine shown on the product page sells out and we would deliver a different vintage instead, we will notify the Customer before delivery, and the Customer may then cancel the order free of charge.

4.3 Wine is a natural product. A small amount of sediment or tartrate crystals in the bottle is not a quality defect.

4.4 Prices are in Hungarian forints (HUF) and include VAT. The shipping fee and the cash-on-delivery fee are shown separately at checkout. Gift wrapping is provided only on request and for a separately stated fee.

4.5 If a mandatory deposit under Government Decree 450/2023 (X. 4.) applies to a Product, the Seller shows it as a separate item on the product page and in the cart.

4.6 In the case of a price reduction or promotion, the Seller indicates the duration of the promotion and, where required by law, the lowest price applied to the Product in the 30 days before the price reduction.

4.7 The Seller may change prices at any time with effect for the future. The price shown when the order is placed applies.

4.8 In the case of an obviously incorrect price (for example HUF 0 or a price significantly different from the usual price), the Seller is not obliged to deliver the Product at the incorrect price. In such cases, the Seller will not confirm the order or will offer the Product at the correct price; the Customer may accept this or withdraw from the order without consequences. If the Customer has already paid, the Seller will refund the full amount within 14 days.

4.9 The Seller sells the Products offered in the Online Shop to end users. Per order, no more than the quantity in stock may be ordered of any Product. Larger quantities and corporate gift boxes are supplied on the basis of an individual offer (section 12).

5. Ordering and conclusion of the contract

5.1 Steps of ordering:

1. The Customer selects Products using the “Add to cart” button. The contents of the cart and the quantities can be changed at any time on the cart page.
2. By clicking “Checkout”, the Customer enters their e-mail address, name, shipping and billing details and selects the shipping and payment method. A discount code or gift card can also be entered here.
3. Before the order is submitted, the checkout summarises the Products, the total amount payable and the details entered. The Customer can still correct any details at this point.
4. By clicking “Pay now” / “Complete order”, the Customer makes an offer that involves an obligation to pay.

5.2 The Seller confirms receipt of the order by e-mail without delay. If the confirmation does not arrive within 48 hours of the order, the Customer is released from their offer. Please also check your spam folder. The Seller is not liable for the delay if the Customer has given an incorrect e-mail address.

5.3 The contract is concluded when the confirmation e-mail reaches the Customer. The contract is a written contract concluded by electronic means (Ptk. 6:7 (3)). The Seller does not file the contract; the order details are available in the confirmation e-mail and, for registered Customers, in the customer account.

5.4 Until dispatch, the order can be modified or cancelled free of charge at info@proseccojourney.hu or by phone. If the Customer has already paid, the Seller will refund the amount within 14 days.

5.5 If an ordered Product is unavailable for unforeseeable reasons, the Seller will notify the Customer without delay and refund any amount already paid within 14 days at the latest. A substitute Product is only sent with the Customer’s express consent.

6. Discounts, Törzsasztal programme, gift cards

6.1 Discount codes: a discount code may be used under the conditions and within the period stated on it or in the description of the promotion. One discount code may be used per order. Discount codes cannot be exchanged for cash.

6.2 Automatic discounts (for example volume discounts, free gift Products): the discount appears automatically in the cart when the conditions are met. If the Customer withdraws from part of the Products bought with the discount and the conditions of the discount are therefore no longer met, the refund is calculated taking into account the discount attributable to the Products actually kept.

6.3 Törzsasztal programme: a Customer purchasing while logged in to their customer account is entitled to an automatic discount based on the total value of purchases linked to the account. The tiers and the discount rates are shown on the Törzsasztal page. The Seller may modify or terminate the programme with effect for the future; this does not affect orders already placed.

6.4 Gift card: the Seller sends the gift card by e-mail with a unique code. The value of the card can be used in the Online Shop, in one or more purchases; if an expiry date is shown on the card, until that date. The card cannot be exchanged for cash. A consumer may withdraw from the purchase of an unused gift card within 14 days. If the Customer withdraws from an order paid with a gift card, the refund is credited to the gift card balance.

7. Delivery and receipt

7.1 The Seller delivers only to addresses in Hungary. The checkout offers only the shipping methods available for the given address and parcel weight.

7.2 Shipping methods and fees (gross, per parcel):

Shipping method	Weight	Fee	Note
Prosecco Journey own delivery (Budapest, Budaörs, Diósd)	–	HUF 1,490	free for orders over HUF 30,000
Personal pickup in Budapest District XI at an agreed time	–	free	we agree the time by e-mail or phone
GLS parcel point / locker	0–11 kg	HUF 1,590	free for orders over HUF 30,000
GLS home delivery	0–4 kg	HUF 3,300
	4–10 kg	HUF 3,900
	10–20 kg	HUF 4,400
	20–40 kg	HUF 5,900
MPL PostaPont / locker	0–10 kg	HUF 1,490
	10–20 kg	HUF 2,520

For cash on delivery, the GLS and MPL shipping fee increases by a HUF 790 cash-on-delivery fee. A standard 0.75 litre bottle weighs about 1.5 kg when packed.

7.3 Delivery time: orders are processed on the working day following receipt and handed over to the courier within 2 working days; the Customer is notified of this by e-mail. Delivery usually takes 3–5 working days from confirmation. During holiday periods (for example before Christmas) this may be longer. For bank transfer in advance, the deadline runs from the date the amount is credited. The delivery period is at most 30 days.

7.4 Age check on delivery: in case of doubt, the courier or, for personal pickup, the Seller’s staff member may ask the recipient to prove their age with an ID card, passport or driving licence. If the recipient does not prove that they are over 18, the alcoholic Products will not be handed over. In that case, delivery fails for reasons attributable to the Customer, and we proceed in accordance with section 7.6. No data is recorded from the ID document.

7.5 Receiving the parcel: please check the parcel on receipt. If the packaging is visibly damaged or liquid is leaking from the parcel, ask the courier to record a damage report or take a photo, and notify us (section 10.1). This is not a condition for exercising your rights, but it speeds up handling.

7.6 Failed delivery: if the Customer does not accept the parcel (for example they are not available, do not collect it from the parcel point, or do not prove their age), the Seller will contact the Customer to arrange redelivery, the fee for which is borne by the Customer. If redelivery also fails, or the Customer does not respond within 8 days, the Seller may withdraw from the contract. In that case, the Seller will refund the purchase price already paid within 14 days and may claim the documented costs of the failed delivery and the return shipment from the Customer, or set them off against the amount to be refunded. This does not affect the consumer’s right of withdrawal.

7.7 Risk: the risk of loss of or damage to the Product passes to the Customer when the Customer or a person designated by them takes delivery of the Product. The Seller is liable for Products damaged in transit.

7.8 High-value orders: for orders over HUF 200,000 gross, the Seller will agree the shipping method with the Customer by phone before dispatch. If no agreement is reached within 8 days, the Seller may withdraw from the contract and will refund any amount already paid.

8. Payment and invoicing

8.1 Payment methods:

• Bank card and digital wallet in the Online Shop: via Shopify Payments (Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay). Card details are processed exclusively by the payment provider; the Seller has no access to them.
• Bank transfer in advance: to the Seller’s bank account stated in section 1.2. Please include the order number and your name in the payment reference. The Product is dispatched after the amount is credited. If the amount is not received within 8 days, the Seller may cancel the order.
• Cash on delivery: for GLS and MPL shipping, when receiving the parcel from the courier or at the parcel point, in cash or by card depending on the carrier. Fee: HUF 790.
• Payment on receipt for own delivery and personal pickup: in cash or by card (terminal).

8.2 The Product remains the property of the Seller until the purchase price has been paid in full (Ptk. 6:216).

8.3 The Seller issues an electronic invoice for the purchase and sends it to the e-mail address given with the order. By accepting these Terms, the Customer consents to the use of electronic invoices. For a company invoice, please enter the company name and tax number at checkout; once the invoice has been issued, the buyer’s details can only be changed in cases specified by law.

9. Right of withdrawal

9.1 A consumer may withdraw from the contract within 14 days without giving any reason. The period starts on the day the Product – or, if several Products are delivered separately, the last Product – is received. The right of withdrawal may also be exercised between the conclusion of the contract and receipt of the Product. The right of withdrawal also applies to Products bought at a discounted price.

9.2 The withdrawal must be communicated by an unequivocal statement by e-mail (info@proseccojourney.hu) or by post (Szabadföld utca 10., 2091 Etyek, Hungary). The model withdrawal form in Annex 1 may be used for this. The deadline is met if the consumer sends the statement before the deadline expires. The Seller acknowledges receipt of the withdrawal statement by e-mail without delay.

9.3 The consumer must return the Product, or hand it over in person at the Seller’s address, within 14 days of communicating the withdrawal. The deadline is met if the parcel is sent before it expires. The direct cost of returning the Product is borne by the consumer. The Seller does not accept parcels sent cash on delivery or with postage due. Please pack the bottles so that they cannot break; the original packaging is not a condition of withdrawal.

9.4 The Seller will refund the full amount paid by the consumer, including the shipping fee, within 14 days of becoming aware of the withdrawal, except for any additional cost resulting from the consumer having chosen a shipping method other than the least expensive standard method. In the case of partial withdrawal, the shipping fee is not refunded if the same shipping fee would have applied to the Products kept. The refund is made using the original payment method, unless the consumer expressly agrees to another method; this does not cause any additional cost to the consumer. For cash or cash-on-delivery payments, we ask for the consumer’s bank account number for the refund. The Seller may withhold the refund until it has received the Product back or the consumer has provided evidence of having sent it back, whichever is earlier.

9.5 The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature of the Product. Opening a bottle goes beyond this; for an opened bottle, the Seller may deduct the diminished value – up to the full price of the bottle – from the amount to be refunded.

9.6 Under Section 29 (1) of the Decree, the consumer has no right of withdrawal:

• for Products made to the consumer’s specifications or clearly personalised (for example a gift box with an individual inscription or in an individual selection);
• for event tickets for a specific date [Section 29 (1) l)] – the cancellation conditions are set out in section 11;
• in the further cases listed by law, where they apply to the Product.

The wines and sparkling wines sold by the Seller are not perishable goods, so the right of withdrawal applies to their purchase.

9.7 The practical steps and the model form are also summarised on the Returns and guarantee page.

10. Broken bottles, faulty wine, warranty

10.1 Broken or missing bottle: if you find a broken or missing bottle in the parcel, or have not received the Product you ordered, please let us know at info@proseccojourney.hu as soon as possible – preferably within 3 days of receipt. Send us the order number, the Products concerned and, if possible, a photo of the parcel and the bottles. At your choice, we will replace the Product free of charge or refund its price. The deadline and the photo are a request, not a condition of your warranty rights.

10.2 Faulty wine: occasionally a bottle may be corked or faulty for another reason. In that case, please keep the bottle with the remaining wine (preferably at least two thirds of it), re-corked, and let us know at info@proseccojourney.hu. We will replace the faulty bottle with the same Product or refund its price. Keeping the bottle helps us identify the fault.

10.3 Warranty for defective performance (kellékszavatosság): in the event of defective performance, the Customer may assert a warranty claim. They may primarily request replacement; if this is not possible or disproportionate, they may request a price reduction or withdraw from the contract. The defect must be notified without delay after its discovery, and no later than within two months. The claim expires two years after performance. In the case of a consumer contract, within one year of performance it is presumed that the defect already existed at the time of performance, unless this presumption is incompatible with the nature of the Product or the defect.

10.4 Product liability warranty (termékszavatosság): in the event of a defect in the Product, the consumer may also assert a product liability claim against the manufacturer or distributor; in this case they may only request replacement, within two years of the Product being placed on the market. A warranty claim and a product liability claim cannot be asserted at the same time for the same defect.

10.5 Guarantee (jótállás): Government Decree 151/2003 (IX. 22.) on mandatory guarantees does not apply to the Products sold by the Seller, and the Seller does not offer a voluntary guarantee.

10.6 Detailed information on warranty rights is provided in Annex 2.

11. Event tickets

11.1 The Seller – alone or together with a partner (for example a restaurant or bar) – organises wine tastings and other events for which tickets can be bought in the Online Shop. The date, venue, programme, services included in the price and the name of the partner are shown on the event page. By buying a ticket, the contract is concluded with the Seller.

11.2 Alcoholic beverages are served at the events, so only persons aged 18 or over may attend. Proof of age may be requested at the entrance. The house rules of the partner also apply at the venue.

11.3 A ticket is a leisure service for a specific date, so the right of withdrawal does not apply to it (section 9.6). The ticket holder may transfer the ticket to another adult; please let us know in advance at info@proseccojourney.hu. The event page may contain more favourable cancellation conditions.

11.4 If the event is cancelled for reasons attributable to the Seller or its partner, the Seller will offer to exchange the ticket for another date or, at the Customer’s choice, refund the full ticket price within 14 days. If the date or venue of the event changes significantly, the Customer may likewise request a full refund.

12. Business customers

12.1 Companies may also buy in the Online Shop. The rules applicable to consumers (in particular the right of withdrawal without reason, the presumptions applicable to consumer contracts and the conciliation board procedure) do not apply to them. Sections 10.1 and 10.2 on broken or faulty bottles also apply to business customers.

12.2 For corporate gift boxes, larger quantities or events, we provide an individual offer at info@proseccojourney.hu. In the case of an individual agreement, its terms apply.

13. Liability, force majeure

13.1 The Seller is not liable for any temporary unavailability or malfunction of the Online Shop arising from causes beyond its control (for example a fault of the hosting or internet service provider).

13.2 The Seller is not liable for any delay in or failure of performance caused by unforeseeable circumstances beyond its control (force majeure, for example natural disaster, epidemic, strike, official measure, suspension of the courier’s operations). In such cases, the Seller will notify the Customer without delay, and if performance is not possible within 30 days, the Customer may withdraw from the contract and the Seller will refund the amount paid.

13.3 The limitation of liability does not apply to breaches of contract caused intentionally or by gross negligence, or to those causing harm to life, physical integrity or health, and does not restrict the rights of consumers under law.

13.4 The Seller is not responsible for the content of third-party websites linked from the Online Shop.

14. Complaints and enforcement of rights

14.1 The Customer may submit a complaint about a Product or the Seller’s activities by e-mail (info@proseccojourney.hu), by phone (+36 30 813 2076) or by post (Szabadföld utca 10., 2091 Etyek, Hungary).

14.2 The Seller examines oral complaints immediately and remedies them as necessary. If this is not possible, or the Customer disagrees with the handling of the complaint, the Seller takes minutes of the complaint and sends a copy to the Customer. The Seller responds to written complaints in writing and on the merits within 30 days, giving reasons in case of rejection. The Seller keeps the minutes and a copy of the response for 3 years.

14.3 If the complaint is not resolved, the consumer has the following options:

• Consumer protection authority: the county government office competent for the consumer’s place of residence (kormanyhivatalok.hu). Competent for the Seller’s registered office: Fejér County Government Office, Consumer Protection Department, Honvéd utca 8., 8000 Székesfehérvár; postal address: Pf. 936, 8050 Székesfehérvár; phone: +36 22 501 751; e-mail: fogyved@fejer.gov.hu.
• Conciliation board: the board competent for the consumer’s place of residence or stay, or the board named in the consumer’s application. Competent for the Seller’s registered office: Fejér County Conciliation Board (Fejér Vármegyei Békéltető Testület), Hosszúsétatér 4-6., 8000 Székesfehérvár; phone: +36 22 510 310; e-mail: bekeltetes@fmkik.hu; website: www.bekeltetesfejer.hu. In cross-border online disputes, the Budapest Conciliation Board acts (Krisztina krt. 99., 1016 Budapest; phone: +36 1 488 2131; e-mail: bekelteto.testulet@bkik.hu). Contact details of all boards: bekeltetes.hu. The Seller cooperates in the conciliation board procedure: it sends a written response and a representative authorised to reach a settlement attends the hearing. The Seller has not made a general declaration of submission.
• Court: the dispute may also be brought before a court under the rules of civil procedure.

15. Intellectual property

The texts, photographs, graphic elements and design of the Online Shop are works of the Seller or its partners protected by copyright. They may not be copied or used without the Seller’s prior written permission, except for linking to the Online Shop.

16. Data protection

The rules on the processing of personal data are set out in the Privacy Notice.

17. Final provisions

17.1 If any provision of these Terms is invalid, this does not affect the validity of the other provisions.

17.2 If the Seller does not exercise any of its rights, this does not constitute a waiver of that right.

Annex 1 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Under Annex 2 of Government Decree 45/2014 (II. 26.).)

To: Prosecco Journey Kft., Szabadföld utca 10., 2091 Etyek, Hungary, e-mail: info@proseccojourney.hu

I hereby give notice that I withdraw from my contract of sale of the following Product(s):

Product(s): ……………………………………………
Order number: ……………………………………………
Ordered on / received on: ……………………………………………
Name of consumer: ……………………………………………
Address of consumer: ……………………………………………
Bank account number for the refund (if not paid by card): ……………………………………………
Signature of consumer (only if this form is notified on paper): ……………………………………………
Date: ……………………………………………

Annex 2 – Information on warranty for defective performance, product liability warranty and guarantee

(Based on Annex 3 of Government Decree 45/2014 (II. 26.).)

Warranty for defective performance (kellékszavatosság)

When can you exercise your warranty right? In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the Civil Code.

What rights do you have under a warranty claim? At your choice, you may request repair or replacement, unless the chosen remedy is impossible or would cause the Seller disproportionate additional costs compared with another remedy. If you did not or could not request repair or replacement, you may request a proportionate reduction of the price, repair the defect yourself or have it repaired by someone else at the Seller’s expense, or – as a last resort – withdraw from the contract. You may switch from your chosen remedy to another, but you bear the cost of switching unless it was justified or the Seller gave cause for it. For wines and sparkling wines, repair is not possible due to the nature of the Product, so replacement or a refund of the purchase price applies.

Within what time limit can you assert your warranty claim? You must notify the defect without delay after its discovery, and no later than two months after discovering it. Please note, however, that you can no longer assert your warranty rights after the two-year limitation period from performance of the contract.

Against whom can you assert your warranty claim? You can assert your warranty claim against the Seller.

What other conditions apply to asserting your warranty rights? Within one year of performance, there is no condition for asserting your warranty claim other than notifying the defect, provided you prove that the Product was supplied by the Seller. After one year from performance, however, you must prove that the defect you identified already existed at the time of performance.

Product liability warranty (termékszavatosság)

When can you exercise your product liability right? In the event of a defect in a movable item (product), you may, at your choice, assert a warranty claim or a product liability claim.

What rights do you have under a product liability claim? As a product liability claim, you may only request repair or replacement of the defective product.

When is a product considered defective? A product is defective if it does not meet the quality requirements in force when it was placed on the market, or if it does not have the characteristics stated in the manufacturer’s description.

Within what time limit can you assert your product liability claim? You can assert your product liability claim within two years of the product being placed on the market by the manufacturer. After this period, you lose this right.

Against whom and under what other conditions can you assert your product liability claim? You can assert your product liability claim only against the manufacturer or distributor of the movable item. You must prove the defect of the product when asserting a product liability claim.

When is the manufacturer (distributor) exempt from its product liability obligation? The manufacturer (distributor) is exempt from its product liability obligation only if it can prove that it did not manufacture or place the product on the market in the course of its business, or that the defect was not detectable according to the state of science and technology at the time of placing on the market, or that the defect results from the application of a law or mandatory regulatory requirement. It is sufficient for the manufacturer (distributor) to prove one ground for exemption.

Please note that you cannot assert a warranty claim and a product liability claim for the same defect at the same time, in parallel. If your product liability claim is successful, however, you may assert your warranty claim regarding the replaced product or repaired part against the manufacturer.

Guarantee (jótállás)

No guarantee is required by law for the Products sold by the Seller, and the Seller does not offer a voluntary guarantee.