FAQ
How can I contact the Prosecco Journey team?
You can reach us anytime via email at info@proseccojourney.hu
Can I contact you by phone?
Yes! We are available on weekdays between 9:00 AM and 5:00 PM: +36 30 813 20 76
Can I visit you in person?
At the moment, orders can only be placed online.
How long does delivery take?
All our bottles are in stock, so preparation starts immediately after order confirmation. Delivery usually takes 1–5 business days, depending on the selected shipping method.
Do you ship internationally?
No, currently we only ship within Hungary.
How much does shipping cost?
Shipping costs depend on the delivery address and the total weight of the bottles. Please refer to our Terms & Conditions for exact pricing.
Which courier services do you use?
We mainly work with GLS, Foxpost and MPL, as they are fast and reliable.
Can I collect my order in person?
Yes! If you choose personal pickup during checkout, your order is usually ready within 2 business days. Pickup is only possible by prior appointment. Please contact us via email.
What happens if I'm not home when the delivery person arrives?
If the delivery person doesn't find you at home, they'll try again the next day or leave your package at a nearby pickup location.
Can I ask you to send the package to a pickup location?
Yes, you can set that when you choose the shipping method.
I entered an incorrect address. What should I do?
Please contact us immediately. If the package has not yet left our warehouse, we can still update the address.
How can I place an order?
Simply add your selected products to the cart, enter your details, choose a payment method and complete the order. If you need help, feel free to contact us.
Can you recommend a Prosecco for me?
Absolutely! Our team loves Prosecco and will gladly help you find the perfect bottle.
Which payment methods do you accept?
Cash on Delivery, Bank Transfer, Credit Card Payment (MasterCard/Maestro/Visa), Cash
What kind of guarantee do you offer?
All bottles are stored under strictly controlled conditions. Shipping damage: If a bottle is leaking or damaged, we will replace it or refund the price. Quality issues: If the wine is corked or oxidized, please notify us within 48 hours for a refund.