Returns & Refunds Polic
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or other proof of purchase.
To initiate a return, please contact us at info@proseccojourney.hu. Returns should be sent to the following address:
Prosecco Journey
Szabadföld utca 10
2091 Etyek
Hungary
If your return request is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can contact us at any time at info@proseccojourney.hu.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care items (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have any questions or concerns regarding a specific item, please contact us before requesting a return.
Please note that sale items and gift cards are non-returnable.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once your return has been accepted, you can place a new order for the desired item.
14-Day Cooling-Off Period for European Union Customers
If your order is delivered within the European Union, you have the right to cancel your order or return your item within 14 days without providing a reason.
To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.
If you have not received your refund within 15 days after receiving confirmation that your refund has been approved, please contact us at info@proseccojourney.hu.